Frequently Asked Questions

Frequently Asked Questions

What are AlphaDocs products?

AlphaDocs products are premium digital templates, guides, and toolkits designed to help entrepreneurs, business owners, and professionals launch, grow, and scale their businesses. All products are delivered as instant digital downloads in PDF and/or DOCX format.

How do I access my purchase?

After completing your purchase, you will receive an instant download link on your order confirmation page and a delivery email with your download link. Simply click the link to download your files immediately.

What file formats are included?

Our products are delivered in PDF and/or DOCX format, compatible with all major devices, operating systems, and software including Microsoft Word, Google Docs, and Adobe Acrobat.

Can I get a refund?

Due to the digital nature of our products, all sales are final. We do not offer refunds once a product has been downloaded. Exceptions are made for duplicate charges, corrupted files, or non-delivery issues. Please contact support@alphadocs.com within 7 days if you experience any issues.

Can I share or resell AlphaDocs products?

No. Each purchase grants a personal, non-transferable license for your own business or personal use. Redistribution, resale, or sharing of AlphaDocs products is strictly prohibited.

Do you offer discounts or bundles?

Yes! Check our homepage for current promotions. We also offer the AI Master Suite Bundle which combines all four AI products at a significant discount.

How do I contact support?

Email us at support@alphadocs.com. Our support hours are Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. We respond within 24 business hours.

Are your templates customizable?

Absolutely. All DOCX templates are fully editable. Simply open them in Microsoft Word or Google Docs and customize them to fit your business needs.